Help & Support

Information for ticket buyers. dudulut sells tickets on behalf of event organisers, who run the events.

Refund Policy — dudulut

This policy explains ticket refunds for buyers on dudulut and does not exclude rights under Australian Consumer Law.

Customer-requested refunds

A buyer may request a refund for any reason, including illness, change of plans or non-attendance. Such discretionary requests require organiser approval. When approved, the buyer receives the ticket face value only; booking and payment-processing fees are not refunded, except where applicable law requires otherwise.

Organiser-initiated refunds

An organiser may initiate a refund of at least the full ticket face value and may choose to return some or all booking and processing fees.

Event cancellation

When an event is cancelled, the buyer receives a full refund of EVERYTHING paid for that booking, including ticket face value, dudulut booking fee and card-processing fee, regardless of who initiates the cancellation.

Rescheduled or materially changed events

Buyers will be notified and refund rights determined under applicable law and circumstances.

Approved refunds are normally returned to the original payment method; processing times depend on payment provider and bank.

Contact hello@dudulut.app with order reference, event and buyer email for assistance.

Nothing in this policy limits statutory consumer rights or chargeback rights.

Open your event or order page to find the organiser's verified contact email.

Finding your tickets

Your tickets are linked to the email address used at purchase. Open the order link from your purchase and enter that email address to view your order QR code again.