duduluttixRefund Policy — dudulut
dudulut, sole trader · ABN 82 778 989 397
This policy explains ticket refunds for buyers on dudulut and does not exclude rights under Australian Consumer Law.
Customer-requested refunds
A buyer may request a refund for any reason, including illness, change of plans or non-attendance. Such discretionary requests require organiser approval. When approved, the buyer receives the ticket face value only; booking and payment-processing fees are not refunded, except where applicable law requires otherwise.
Organiser-initiated refunds
An organiser may initiate a refund of at least the full ticket face value and may choose to return some or all booking and processing fees.
Event cancellation
When an event is cancelled, the buyer receives a full refund of EVERYTHING paid for that booking, including ticket face value, dudulut booking fee and card-processing fee, regardless of who initiates the cancellation.
Rescheduled or materially changed events
Buyers will be notified and refund rights determined under applicable law and circumstances.
Approved refunds are normally returned to the original payment method; processing times depend on payment provider and bank.
Contact hello@dudulut.app with order reference, event and buyer email for assistance.
Nothing in this policy limits statutory consumer rights or chargeback rights.